Privacy Policy

01Who we are

GokilCraft is a community Minecraft server from Indonesia. This policy covers:

• our website gokilcraft.club, including My Account, the Support Center and the Ban Appeal page;
• our Discord bot GokilTicketBot, which handles tickets, account linking and rank roles in our Discord server.

Purchases on store.gokilcraft.club are processed by the payment provider shown at checkout, which handles your payment details under its own privacy policy. GokilCraft is not affiliated with Mojang, Microsoft or Discord.

02What we collect

Minecraft account

Your Minecraft username and UUID, account type (Premium, Bedrock or Cracked), when you first and last joined, and the last server you played on. These come from our game server when you play.

When you log in to the website with a password, we check it against the hashed password saved by our in-game login system. The website never stores your password.

Discord account

If you log in with Discord or link your account with /sync: your Discord user ID and username, the Minecraft account it is linked to, and your rank milestone. Discord login only asks for the basic identify permission. We never see your Discord email, password, friends or messages.

If you join a giveaway, we store your Discord user ID for that giveaway, so we can pick and announce the winners.

The bot only reacts to its own commands, buttons and forms. It does not read chat messages in our server.

Game data in My Account

Your store purchases and their delivery status, punishments (bans, mutes, kicks, warnings), kingdom, in-game money, Crystal and market activity. This data already exists on our game server; the website only shows it to you while you are logged in.

Support tickets

The ticket type, topic, title, the player you report (if any), your evidence link, your messages, staff replies and the dates. If your Discord is linked, we attach your Discord user ID so staff can identify you.

New tickets are first answered by BotGM, our automatic assistant. BotGM runs on our own website server and only uses our help articles; your messages are not sent to any outside AI service. If BotGM forwards your ticket, staff see the full chat with BotGM.

Ban appeals

Your username and UUID, the contact you give us (for example Discord or WhatsApp), what happened, your appeal, your evidence link, the details of the punishment you are appealing, your replies, and the IP address the appeal was sent from (to prevent spam and abuse).

Technical data

Your IP address when a website login fails (to block password guessing) and short-term request counters to stop spam. We do not use analytics, advertising or tracking tools.

03Cookies

We only use cookies that the website needs to work. There are no advertising or tracking cookies.

• gc_session: keeps you logged in to My Account and the Support Center. It expires after at most 7 days, or when you log out.
• gcapeal: protects the Ban Appeal forms from forged submissions. It ends when you close your browser.

Staff members also get a separate login cookie for the staff panel.

04How we use your information

• To log you in and show your account dashboard.
• To answer your support tickets and review your appeals.
• To link your Discord and Minecraft accounts and give you the right rank role.
• To run giveaways: check that you meet the requirements, pick the winners and deliver prizes.
• To moderate the server: handle player reports, enforce the rules and prevent abuse of our forms.
• To keep the website and bot secure.

We do not sell your information, and we do not use it for advertising.

05Who we share it with

• GokilCraft staff see tickets, appeals and the account details needed to help you.
• Discord: website tickets are shown to staff in private, staff-only channels in our Discord server, and new appeals may be announced to staff there. Discord login is handled by Discord. Discord processes this under its own privacy policy.
• Services your browser loads: player head images from mc-heads.net (based on usernames), our pixel font from Google Fonts, and the live server status on the home page from mcsrvstat.us. These services receive your IP address when your browser loads them.
• When the law requires it, for example a valid request from the authorities.

06Information that is public

The ban and mute list on the Ban Appeal page is public. It shows a partly hidden username (for example Sxxxe), the reason, the staff member, and the dates. Your appeals and tickets are never public: only you (with your ticket number or account) and our staff can see them.

07How long we keep it

• Login sessions: up to 7 days.
• Failed login records: deleted after 24 hours.
• Discord link codes: valid for 5 minutes.
• Tickets, appeals and account links: kept while they are needed for support and moderation history, so staff can see earlier cases. You can ask us to delete them (see below).

08Your choices

• See your data: most of it is on My Account.
• Unlink Discord: type /sync unlink on Discord. Your rank role is removed.
• Close a ticket: any time, from the ticket page.
• Get a copy, fix or delete your data: open a support ticket. We may keep a record of punishments and appeals when we need it to enforce the server rules.

Discord requires users to be at least 13 years old (or older in some countries). If you are younger than the minimum age where you live, please use our services only with a parent's or guardian's permission.

09Security

We use HTTPS, hashed passwords, protection against forged form submissions, limits on login attempts, and staff-only access to tickets and appeals. No system is perfectly secure, so never share your password with anyone. Our staff will never ask for it.

10Changes to this policy

If we change how we handle your information, we update this page and the date at the top. Big changes are also announced on our Discord.

11Contact us

Questions about your privacy? Open a ticket in our Support Center or contact a staff member on our Discord server.